Now Hiring - Service Sales Account Manager in Concord, MA

About Us
Oxford Instruments plc is a leading provider of high technology products and services to the world's leading industrial companies and scientific research communities. Our core purpose is to support our customers to address some of the world's most pressing challenges, enabling a greener economy, increased connectivity, improved health and leaps in scientific understanding. We are proud to be recognised as the leaders in what we do and for the difference we make in the world. This is an exciting time to join our growing team!
Perks and Benefits:
On the job training and professional development opportunities
Hybrid schedule
Part of an enthusiastic and driven Team
We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans.
Our 401k program has options for saving both pre- and post-tax dollars for retirement.
Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
Holidays - We recognize 11 holidays this year
In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
About the Opportunity:
The Service Sales Account Manager is responsible for owning a portfolio of contract renewals. You will manage a large territory while partnering with internal stakeholders to secure every renewal, warranty uplift, and applicable software upgrades. It is the Service Sales Account Managers primary function to secure and maintain the renewal revenue by improving on customer success rates. Working with your customer to lock-in the most favorable terms, identifying growth opportunities and improve service outcomes. Service Sales Account Managers are responsible for ensuring customers are set up for success while maximizing the financial results of the Service Team at Oxford Instruments.
Key Responsibilities:
Develop and execute win/win negotiation strategies for small, medium, and large account contract renewals that maximize contract value while protecting and enhancing customer trust
Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
Own, drive and manage the renewals process in collaboration with the Customer Success Team
Collaborate with internal resources such as the Service Manager, Service Sales Manager, and Head of Services to develop comprehensive strategies for renewals and generate growth
Demonstrate strong account management to drive renewal to on-time closure
Develop and execute a territory plan to grow business within assigned territory
Develop in depth knowledge of service and support offerings (service contracts and support plans) to proactively uncover new opportunities to generate growth
Accurately maintain/update a rolling 90 day forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies
Achieves financial and strategic targets set by management
About YOU:
The right candidate will have 5+ years of demonstrated success in a Sales and/or an account management role, strong customer management and negotiation skills, the ability to sell warranty uplifts, time and materials conversions and negotiate multi-year contracts and the ability to work in fast paced, high volume, and team environment .You must be a self-starter with a customer service orientated mindset and proficient working with a CRM system to facilitate lead qualification and advancement of the sales cycle. SAP experience is highly preferred.
Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.
Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact Human Resources, 978-[please apply online].
Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
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